{"id":840,"date":"2019-04-23T13:00:41","date_gmt":"2019-04-23T11:00:41","guid":{"rendered":"https:\/\/donewithwires.com\/?p=840"},"modified":"2023-04-19T04:58:35","modified_gmt":"2023-04-19T08:58:35","slug":"steelseries-wireless-headset-disconnecting","status":"publish","type":"post","link":"https:\/\/donewithwires.com\/steelseries-wireless-headset-disconnecting\/","title":{"rendered":"SteelSeries Arctis 7 2019 Disconnecting (And How To Fix It)"},"content":{"rendered":"

SteelSeries Arctis 7 2019 – Disconnection Problems<\/strong><\/h2>\n

I picked the SteelSeries Arctis 7 2019 Edition (click to view on Amazon)<\/a> up about two years ago now and I’ve been very happy with it.<\/p>\n

The sound is impressive, especially thanks to the SteelSeries Engine 3 that allows you to manipulate quite a few sound settings for different occasions.<\/p>\n

Related Product: I have gone over to the SteelSeries Arctis 7P+ (click to view on Amazon)<\/a> and have had no disconnection problems<\/strong><\/p>\n

The previous headset I owned was the SteelSeries Wireless H<\/a> and I had been using that headset for over 4 years. Sadly, I had accidentally dropped it one too many times, and it was time to get a new one.<\/p>\n

Even more sadly, it’s rather wiped out from the market as there have been many new releases since then. If you can find it, I definitely recommend this one as well, especially since it held up for such a long time.<\/p>\n

I lean towards wireless products with anything, especially sound since it’s nice to escape the cables.<\/p>\n

However, when I purchased this Arctic 7, I began having problems with the headset disconnecting now and then and tried to fix it.<\/strong><\/p>\n

My problem was not constant, the disconnection problem would occur maybe once or twice per day.<\/strong><\/p>\n

This article will present a few things that could mess with the connection for this headset, and what ultimately solved my problem.<\/strong><\/p>\n

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Trouble-Shooting And How I Solved It<\/span><\/strong><\/h3>\n
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Potential USB-External Issues<\/strong><\/h3>\n

I use my MSI Laptop for everyday use. As it is a powerful laptop, I use a laptop fan underneath it to keep it cool while I’m gaming.<\/p>\n

The external laptop fan gives you access to two additional USB ports. Now, I had earlier had a problem where my external hard drive wouldn’t connect to my laptop when using the laptop fan USB port.<\/p>\n

I figured this might be the same case for my headset and the wireless station. Well, I went another day until the headset disconnected once again.<\/p>\n

Although this didn’t solve my problem, you could try this first if you’re in the same situation as extra external USB-ports could have a malfunction.<\/p>\n

Wireless Station Placement<\/strong><\/h3>\n

This is something to think about although it should not be a problem technically.<\/p>\n

Be sure that your receiver is within reach so that there can be a proper connection. However, if it seems as if this is the problem and you are less than 40 feet away, contact the seller, as this may be a faulty device. (or, a faulty microwave, ping)<\/a><\/p>\n

SteelSeries Engine 3 Not Recognizing Device<\/strong><\/h3>\n

This was something that I solved right away, but if you’re not used to SteelSeries products, this could be frustrating.<\/p>\n

SteelSeries has a software called SteelSeries Engine 3 that allows you to connect your devices to your computer. This gives you more customization options for your devices.<\/p>\n

For example, I can change the lights and key bindings on my keyboard. For my headset, I can change stereotype settings, enhance bass and more, as well as creating profiles for different situations.<\/p>\n

Well, when I first connected my headset to my computer, the SteelSeries Engine would not recognize a new device in the software. I tried to re-connecting many times by resetting the wireless station, but it would not connect.<\/p>\n

I ended up re-installing SteelSeries Engine 3 not one but two times and then reconnected once again and it finally worked!<\/p>\n

Resetting The Firmware Inside The Headset<\/strong><\/h3>\n

\u00a0(Before doing this step, be careful when handling your electrical device. DoneWithWires is not responsible for damage caused by unsafe use, I am simply documenting what worked for me personally. If you are ever unsure, contact SteelSeries or the seller.)<\/em><\/p>\n

This was my last try to solve this problem, and so far, it seems to have solved it.<\/p>\n

In order to reset your firmware, follow these steps.<\/p>\n